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Purchases made on The Cocktail Shop (owned by Melbourne Cocktails Pty Ltd) are shipped from our warehouse in Melbourne, Victoria to your door. Deliveries are processed upon receipt of payment.

Where do you deliver to?  

We deliver Australia wide. For general customers we do not ship internationally, however there are exceptions for corporate orders

How long will my order take? 

Delivery times vary and generally take between 1 to 14 business days. For a speedy delivery, select the Express option in the checkout.

Orders are usually dispatched within 1 to 2 business days. An automated notification is sent to your email to notify you that our warehouse has ‘Completed’ dispatch. You should also receive tracking notifications directly from Australia Post.

Shipping times are highly variable across Australia and all shipping networks are experiencing delays due to COVID. Please allow at least 3 to 5 business days for Express deliveries.

How do I track my order? 

When we ship your order, you will receive an email that confirms that your order is on its way. We will also add your contact details (email and/or mobile) to Australia Post, so you can track the progress of your delivery through the Australia Post app. 

When we receive your notification, please promptly check the delivery address on your parcel. Addresses can be corrected, updated or redirected via the Australia Post app. We are not responsible if you have provided an incorrect address on your order. 

If you do not receive a notification, please get in touch with us so we can provide you with your tracking code.

Can an order get delayed? 

We’re committed to getting your order to you as quickly as possible. Most parcels leave our warehouse within 1 to 2 business days.

From time to time there can be delays in the shipping network. Unfortunately, these delays are out of our control. If your order is urgent or you are aiming for it to arrive by a specific date, please select Express Shipping, leave a note on your order and allow at least 7 days.

We are currently experiencing a surge in orders due to lockdowns across Australia. This means that some orders are taking an extra day to leave our warehouse. We are also aware of delays in all shipping networks across Australia. This is outside our control and apologise if this causes any inconvenience.

What if my order is lost or delayed? 

If you suspect your order may be lost or delayed, please raise an enquiry with Australia Post.

All our parcels are traceable, so if something is unusual about your tracking information in the Australia Post app and your parcel has been in the delivery system for 7 days or more for Express and 14 days or more for Standard shipping, please contact us so we can help track down your parcel.

If there is nowhere to safe drop your parcel, please select the Signature on Delivery option in the checkout.

If your parcel was incorrectly addressed, it may be returned to sender. We will be in touch about reshipping if the parcel is returned. We are not responsible for missing parcels due to an incorrect address.  Please check the address carefully in your order and on the Australia Post app. 

What if my order is damaged? 

If your order is damaged in transit, we will offer a replacement with a few simple steps. As soon as you receive your order, send us an email at orders@thecocktailshop.com.au with a description of the problem and three photographs that clearly show all items effected.

Management will determine whether the product needs to be returned to us. If the damage occurred in transit, the parcel may need to be dropped off at your local Australia Post for assessment by their claims team.

Why isn’t shipping free? 

Our pricing is transparent. We do not increase our prices to factor in shipping, which is the practice other businesses use to cover shipping costs. We keep it simple with flat rate shipping (conditions apply).

Does my order qualify for flat rate shipping? 

Our flat rate shipping fees, including $10 per parcel and $5 Express, apply to parcels that ship in Small, Medium and Large size Australia Post boxes. Orders that exceed these sizes are considered bulk orders.

Please contact us directly to place bulk orders via email and to request a quote on shipping. Orders with five or more cocktail kits are also considered bulk orders. If you place a bulk order through the site, we may contact you to discuss additional shipping fees. Get in touch for more information: hello@melbournecocktails.com