Purchases made on The Cocktail Shop (owned by Melbourne Cocktails Pty Ltd) are shipped from our warehouse in Melbourne, Victoria to your door. Deliveries are processed upon receipt of payment in full.
Where do you deliver to?
We deliver Australia wide. For general customers we do not ship internationally, however there are exceptions for corporate orders.
How long will my order take?
Delivery times vary and may take between 1 to 14 business days. We ship all orders that include cocktail kits or bottled cocktails using an Express service. The average delivery takes 3 business days.
How do I track my order?
When we ship your order, you will receive an email that confirms that your order is on its way. We will also add your contact details (email and/or mobile) to tracking notifications, so you can track the progress of your delivery. If you do not receive a notification, please get in touch with us so we can provide you with your tracking code.
Can an order get delayed?
We’re committed to getting your order to you as quickly as possible, but unfortunately from time to time all delivery partners experience delays that are out of our control.
What if my order is lost or delayed?
If you suspect your order may be lost or delayed, please contact us so we can track down your parcel. All our parcels are traceable.
What if my order is damaged?
If your order is damaged in transit, we will offer a replacement with a few simple steps. As soon as you receive your order, send us an email at firstname.lastname@example.org with a photograph and description of the problem. Management will determine whether the product needs to be returned to us. If the damage occurred in transit, the parcel may need to be dropped off at your local Australia Post for assessment by their claims team.
Why isn’t shipping free?
Our pricing is transparent. We do not increase our prices to factor in shipping, which is the practice other businesses use to cover shipping costs.