Purchases made on The Cocktail Shop (owned by Melbourne Cocktails Pty Ltd) are shipped from our warehouse in Melbourne, Victoria to your door. Our company ships within Australia only (sorry, we do not ship internationally). Deliveries are processed upon receipt of payment in full.  

Where do you deliver to?  

We deliver Australia wide.  

How long will my order take? 

Delivery times vary, and an estimate will be provided when your shipping address is entered during the order process. Delivery may take between 2 to 14 business days.   

How do I track my order? 

When we ship your order, you will receive an email that confirms that your order is on its way. We will also provide you with a unique tracking code that you can use to track your order online.

What if my order is lost? 

If you suspect your order may be lost or delayed, please contact us so we can track down your parcel through our delivery partner. All our parcels require signature on delivery to make parcels traceable.

What if my order is damaged? 

If your order is damaged in transit, we will offer a store credit or replacement. Simply email a photograph with a description of the problem to hello@melbournecocktails.com as soon as the order is received. Management will determine whether the product needs to be returned to us.