Purchases made on The Cocktail Shop (owned by Melbourne Cocktails Pty Ltd) are shipped from our warehouse in Melbourne, Victoria to your door. Our company ships within Australia only (sorry, we do not ship internationally). Deliveries are processed upon receipt of payment in full.
Why isn’t shipping free?
Our pricing is transparent. We do not increase our prices to factor in shipping, which is the practice other businesses use to cover shipping costs.
Where do you deliver to?
We deliver Australia wide.
How long will my order take?
Delivery times vary and may take between 1 to 14 business days. We’re committed to getting your order to you as quickly as possible, but unfortunately from time to time Australia Post experiences delays in its delivery network, which are out of our control.
Are there delays due to Covid-19?
To optimise delivery time, the Cocktail Shop is shipping all orders that contain cocktail kits and bottled cocktails via Express Post. Australia Post prioritises Express Post, however it has removed its one business day delivery guarantee.
How do I track my order?
When we ship your order, you will receive an email that confirms that your order is on its way. We will also add your contact details (email and/or mobile) to Australia Post’s tracking information, so you will receive a unique code to track the progress of your delivery. If you do not receive a notification from Australia Post, please get in touch with us so we can provide you with your tracking code.
What if my order is lost?
If you suspect your order may be lost or delayed, please contact us so we can track down your parcel. All our parcels are traceable.
What if my order is damaged?
If your order is damaged in transit, we will offer a replacement with a few simple steps. As soon as you receive your order, send us an email at firstname.lastname@example.org with a photograph and description of the problem. Management will determine whether the product needs to be returned to us. If the damage occurred in transit, the parcel will need to be dropped off at your local Australia Post for assessment by their claims team.