SHIPPING
Purchases made on The Cocktail Shop (owned by Melbourne Cocktails Pty Ltd) are shipped from our warehouse in Melbourne, Victoria to your door. Deliveries are processed upon receipt of payment.
Where do you deliver to?
We deliver Australia-wide. For general customers we do not ship internationally. However there are exceptions for corporate orders.
How long will my order take?
Delivery times vary and generally take between 1 to 14 business days. Shipping times are highly variable across Australia. For a speedy delivery, select the Express option in the checkout.
Orders are usually dispatched within 1 to 2 business days. An automated notification is sent to your email to notify you that our warehouse has ‘Completed’ dispatch. You should also receive tracking notifications directly from Australia Post.
How do I track my order?
When we ship your order, you will receive an email that confirms that your order is on its way. We will also add your contact details (email and/or mobile) to Australia Post, so you can track the progress of your delivery through the Australia Post app.
When you receive your notification and tracking code, please promptly check the delivery address, and then track your parcel’s progress through the app. Addresses can be corrected, updated, or redirected via the Australia Post app.
If you do not receive a notification, please get in touch with us so we can provide you with your tracking code.
Can an order get delayed?
We’re committed to getting your order to you as quickly as possible. Most parcels leave our warehouse within 1 to 2 business days.
From time to time there can be delays in the shipping network. Unfortunately, these delays are out of our control. If your order is urgent or you are aiming for it to arrive by a specific date, please select Express Shipping, leave a note on your order, and allow at least 7 days.
What if my order is lost or delayed?
If you suspect your order may be lost or delayed, please raise an inquiry with Australia Post.
All our parcels are traceable, so if something is unusual about your tracking information in the Australia Post app and your parcel has been in the delivery system for 7 days or more for Express and 14 days or more for Standard shipping, please contact us so we can help track down your parcel.
We are not responsible for parcels that go missing or are returned due to an incorrect address. Please check the address carefully when placing your order and check again on the Australia Post app.
What if my order is damaged?
If your order is damaged in transit, we will offer a replacement with a few simple steps. As soon as you receive your order, send us an email at orders@thecocktailshop.com.au with a description of the problem and three photographs that clearly show all items affected.
Management will determine whether the product needs to be returned to us. If the damage occurred in transit, the parcel may need to be dropped off at your local Australia Post for assessment by their claims team.
Why isn’t shipping free?
Our pricing is transparent. We do not increase our prices to factor in shipping, which is the practice other businesses use to cover shipping costs. We keep it simple with flat-rate shipping (conditions apply).
Does my order qualify for flat-rate shipping?
Our flat rate shipping fees, including $10 per parcel and $15 Express, apply to parcels that ship in Small, Medium and Large size Australia Post boxes. Orders that exceed these sizes are considered bulk orders.
Please contact us directly to place bulk orders via email and to request a quote on shipping. Orders with five or more cocktail kits are also considered bulk orders. If you place a bulk order through the site, we may contact you to discuss additional shipping fees. Get in touch for more information: drinks@thecocktailshop.com.au.
What do I do if my parcel was returned to sender?
Australia Post may return a parcel if an incorrect or incomplete address is provided, if the parcel cannot be delivered or if the parcel is not collected by the recipient.
Your tracking information will specify if the parcel has been returned to sender. Please get in touch with us within 14 days if you would like us to reship the parcel. Additional fees will be payable before we will resend it. Fees include the cost of the return, the shipping cost in full, and a handling fee.
We are not responsible if you have provided an incorrect address on your order. Please check the shipping address carefully.
