CONTACT & FAQ
What payment methods do you accept?
- Visa
- MasterCard
- American Express
- PayPal
- Vouchers / Store Credit
- Gift Cards
- Direct Deposit (wholesale only)
For more on our payment methods and processes, click here.
How much does shipping cost?
Standard shipping is just $10 Australia-wide. We also have options to select Express and Signature on Delivery in the checkout.
For more about shipping, click here.
Where do you deliver?
We deliver Australia wide. Sorry, we do not offer international shipping.
For more about shipping, click here.
How long will my order take?
Delivery times vary and take between 1 to 14 business days.
For more about shipping, click here.
How do I track my order?
When we ship your order, you will receive an email that confirms that your order is on its way, as well as a notification with your unique tracking code to track your delivery progress online.
For more about shipping, click here.
What if my order is lost of damaged?
Keep your eye on your tracking code and if you’re concerned your order may have gone missing, please let us know so we can track down your parcel. If your order is damaged in transit, simply email us within 48 hours of delivery with three photographs that clearly show everything effected, as well as a description of the problem.
To get in touch, email us at orders@thecocktailshop.com.au. For more about shipping, click here.
How do I return or exchange an item?
Please read our full Returns Policy. If you are unsatisfied with any of our products, services or our customer care, please do not hesitate to contact us.
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Phone
+61 (0)481 741 100
Address
P.O. Box 6330
South Yarra Vic 3141
